Our refund policy helps the Customers to request reimbursement of their payments in the following illustrated scenarios –
If the request does not fit into any of the categories, the Customer can contact the Support Team for a discussion of the situation, and the application will be processed.
When a Customer chooses to revoke an Order, the following guidelines should be considered:
NOTE: If an Order is canceled, all copyrights revert to the Company, and the Customer is no longer able to use any of the products or drafts that were issued prior to the cancellation.
A Difference in Delivery Time In the event of late delivery of a product, the Customer is entitled to compensation, which is calculated in each case separately based on the initial deadline and the time of delay.
If the following conditions are met, the Customer will not be compensated for the delay:
If the Customer is unhappy with the product and requests compensation, the Quality Assurance Team will conduct an investigation. The Customer must provide detailed feedback indicating the mismatch of the Order instructions. The investigation’s findings will determine the basis for resolving the Customer’s claim.
IMPORTANT: If a claim for poor quality is filed and the order has already been sent for revision, compensation will not exceed 70%. This is due to the fact that revision is the act of reviewing, editing, and amending a product. When a Customer submits a Revision Request, the paper is partially confirmed by the Customer.
By entering his or her ID number in the ‘Preferred Writer ID’ field on the Order form, the Customer can choose a Writer to work on the Order. By doing so, the Customer acknowledges that the availability of the specific Writer to work on the Order cannot be guaranteed. If this occurs, the Company reserves the right to assign the best available specialist in the Order’s Subject Area, who meets the Preferred Writer’s performance level. The Preferred Writer feature fee is nonrefundable and can only be applied to the Customer’s Credit Balance.
A discount that was not applied will not be compensated. The Customer is solely responsible for ensuring that all Order Details, including the “Discount” field, are accurate. The Customer may initiate contact with the Support Team to inquire about the availability of the discount.
Within five business days of the confirmation date, the Company will process any received refund confirmation from the Customer. Please note that the Company is not responsible for any Bank Transfer fees, transfer peculiarities, or possible delays caused by Bank service issues.